How to Log Into the help.salem.com Self-Service Portal

OVERVIEW

Every employee of the City of Salem, Salem Public Library, Police and Fire departments, has an account in the help portal that uses their computer login credentials to access it. For users with a salem.com email address you will need to include salem\ before your user name. (i.e. John Doe would use salem\jdoe as their username and then their chosen computer password).

Some employees of 'sister organizations' such as the NorthShore Workforce Board, Destination Salem, North Shore Community Health may also have accounts; please contact the help desk (978-825-3608) if you have forgotten your password or are unsure if you have an account set up.

PROCEDURE

In a web browser navigate to https://help.salem.com. The user will enter their username and password. You will use your computer credentials to log in, not your full email address.

For users with a salem.com email address you will also need to include salem\ before your user name (i.e. John Doe would use salem\jdoe as their username and then their chosen computer password, if the user has a had a name change the original username should be entered).

*If the user has recently updated their computer password there is a chance that their browser might have saved the previous password. If there is any log in issue first attempt logging in while completely clearing out the password field and retyping the current password.

Reset your password for the portal:

City of Salem and Salem Police Department users need to use their computer login credentials and will need to contact the City Help Desk for assistance.

REFERENCE

There is an article about navigating the portal at Navigating the help.salem.com portal

Applies to:

General Type of Articles > Password Articles > Alloy Self-Service (Help) Portal
Systems > Alloy

Article ID: KB000182

Modified Date: 7/9/2025 9:32:44 AM

Version: 1.0

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