City of Salem, MA
City of Salem, MA
IT Helpdesk
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Alloy
  • KB000046 Customize your view of Incidents (OR ANY Table in Alloy) - for IT Technicians

    281 views|1,892 days ago

  • KB000074 Review of subordinate's submitted help tickets by Manager role

    252 views|1,813 days ago

  • KB000075 Navigating the help.salem.com portal

    1645 views|1,812 days ago

  • KB000086 Alloy Mobile App for Technician Staff

    136 views|1,688 days ago

  • KB000119 How to request a GIS/map product from the City's GIS staff

    190 views|1,443 days ago

  • KB000121 How to submit a Help.salem.com ticket for someone else

    751 views|1,421 days ago

  • KB000128 Use an Alloy (help.salem.com) bot in Microsoft Teams to see your tickets and the Knowledge Base

    79 views|1,282 days ago

  • KB000166 Create Recurrent Ticket in Alloy for future ticket creation, or cyclical creation (Security Cert renew is example)

    141 views|931 days ago

  • KB000167 Connect your mobile device's Self Service Portal to the help.salem.com system

    128 views|912 days ago

  • KB000168 Follow an Incident or Work Order in Alloy - For IT Technicians only

    125 views|908 days ago

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