City of Salem, MA
City of Salem, MA
IT Helpdesk
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Alloy
  • KB000074 Review of subordinate's submitted help tickets by Manager role

    464 views|2,140 days ago

  • KB000075 Navigating the help.salem.com portal

    1979 views|2,138 days ago

  • KB000086 Alloy Mobile App for Technician Staff

    362 views|2,015 days ago

  • KB000119 How to request a GIS/map product from the City's GIS staff

    469 views|1,769 days ago

  • KB000121 How to submit a Help.salem.com ticket for someone else

    973 views|1,747 days ago

  • KB000128 Use an Alloy (help.salem.com) bot in Microsoft Teams to see your tickets and the Knowledge Base

    384 views|1,609 days ago

  • KB000166 Create Recurrent Ticket in Alloy for future ticket creation, or cyclical creation (Security Cert renew is example)

    379 views|1,257 days ago

  • KB000167 Connect your mobile device's Self Service Portal to the help.salem.com system

    285 views|1,238 days ago

  • KB000168 Follow an Incident or Work Order in Alloy - For IT Technicians only

    228 views|1,235 days ago

  • KB000182 How to Log Into the help.salem.com Self-Service Portal

    1461 views|942 days ago

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