City of Salem, MA
City of Salem, MA
IT Helpdesk
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Alloy
  • KB000074 Review of subordinate's submitted help tickets by Manager role

    480 views|2,160 days ago

  • KB000075 Navigating the help.salem.com portal

    1999 views|2,158 days ago

  • KB000086 Alloy Mobile App for Technician Staff

    375 views|2,035 days ago

  • KB000119 How to request a GIS/map product from the City's GIS staff

    492 views|1,789 days ago

  • KB000121 How to submit a Help.salem.com ticket for someone else

    987 views|1,767 days ago

  • KB000128 Use an Alloy (help.salem.com) bot in Microsoft Teams to see your tickets and the Knowledge Base

    402 views|1,629 days ago

  • KB000166 Create Recurrent Ticket in Alloy for future ticket creation, or cyclical creation (Security Cert renew is example)

    419 views|1,277 days ago

  • KB000167 Connect your mobile device's Self Service Portal to the help.salem.com system

    294 views|1,258 days ago

  • KB000168 Follow an Incident or Work Order in Alloy - For IT Technicians only

    237 views|1,255 days ago

  • KB000182 How to Log Into the help.salem.com Self-Service Portal

    1506 views|962 days ago

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